COVID-19 volunteers don’t need to contact car insurance provider

NHS volunteer responders and others who are volunteering to help their communities during the coronavirus outbreak do not need to contact their insurer to update their documents or extend their cover, the ABI has said. 

The reminder comes as over half a million people have signed up to be NHS volunteer responders. Those using their own car for voluntary purposes to transport medicines or groceries to support others who are impacted by COVID-19, will not have their cover affected. They do not need to contact their insurer to update documents or extend cover. This applies to all categories of NHS volunteer responders, including transporting patients, equipment, or other essential supplies.

Laurenz Gerger, motor insurance policy adviser at the ABI, said: “Motor insurers understand that this is an incredibly difficult time for British families. Insurers are doing the right thing to support those who are volunteering to help fight the Coronavirus pandemic. Volunteers who are giving up their time to help can rest assured that they do not need waste time on the phone to let their car insurer know that they are using their car to do volunteer work.”

Last week, motor insurers pledged to provide enhanced customer help during the coronavirus outbreak and committed to support those who use their cars to help their communities.

Duncan Macleod, head of business development for Royal Voluntary Service, said: ”Thousands of NHS volunteer responders and other volunteers will be using their cars to do vital work, from delivering essential supplies to vulnerable people in isolation to transporting hospital patients, equipment and medication. It’s essential that they can do this without the burden of time-consuming administration or phone calls to their insurer.

”We are grateful to ABI members for removing the need for customers to inform their motor insurance company that they will be using their vehicle for volunteering work. This means that volunteers can focus on providing vital transport support to people in need in local communities and to the NHS.”  

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