An independent review of the Driver and Vehicle Licensing Agency (DVLA) has begun by the Government, which it says will enable it to “continue to provide customer-focused digital services to keep drivers and vehicles on the road simply, safely, and efficiently.”
DVLA will be assessed on the four pillars set by the Cabinet Office of efficiency, efficacy, accountability, and governance.
With cooperation from Department for Transport officials, Janette Beinart, a former vice president and global chief information officer at Shell International and non-executive director of the Cabinet Office and National Highways, has been assigned to head the study. The end of the review is anticipated for this winter.
Roads Minister Richard Holden said: “DVLA plays a crucial role in making sure drivers and vehicles can get around legally, safely, and with confidence, giving drivers peace of mind by storing their records safely and tackling vehicle tax evasion.
“With over 80% of all transactions now being carried out online, this review will help us understand how the DVLA can continue to grow from strength to strength and how we can support it to become more digital to efficiently serve the increasingly digitally savvy driver.
“The review will also assess how DVLA works with its wide range of stakeholders within and outside of Government to help keep Britain’s roads safe.”
DVLA Non-Executive Chair Lesley Cowley OBE added: “Our customers remain at the heart of everything we do at DVLA and we welcome this review as an opportunity to highlight our commitment to delivering world-class services, our role in keeping Britain’s roads safe, and the continued hard work and dedication of our over 6,000 staff.
“It comes at an important time for DVLA as we continue to launch new digital services and set ambitious targets for the future, as a forward thinking, dynamic organisation. We look forward to working closely with the Government in support of this review over the coming weeks and months.”
In addition to handling vehicle tax evasion and data protection, the DVLA is in charge of over 40 million car records and over 50 million driver records.
It is a net contributor to government finances, collecting £7 billion in Vehicle Excise Duty (VED) annually on behalf of HM Treasury. Through the sale and processing of personalised registrations and transfers, it will generate over £260 million for HM Treasury and the Department for Transport in 2022–2023.