NASP has urged its members to lodge a complaint with the Health and Safety Executive regarding the continued closure of test centre waiting rooms.
NASP member associations have raised the issue with DVSA on numerous occasions and asked for a clearer line of sight on when waiting rooms may reopen, as trainers are already starting to be left out in the cold as autumn arrives. To date no further positive feedback on this issue has been received from DVSA, and no indication of when waiting rooms may open has been given.
The Health and Safety Executive (HSE) wrote to the agency in September highlighting that the failure to provide adequate sanitary facilities and waiting spaces to customers and trainers is contrary to health and safety legislation and regulation.
DVSA says that it is difficult to open waiting rooms due to the challenge of social distancing, the need to limit exposure to COVID-19 and staffing challenges. Some waiting rooms at test centres are being used as extra office space to allow staff to socially distance.
NASP no longer finds these reasons acceptable and points to other public and private sector (including retail) companies who are able to manage their services and accommodation to provide employees and customers with a socially distanced and safe working environment, as well as those which have socially distanced and safe waiting rooms and reception areas.
While NASP will continue to raise this issue with both DVSA and HSE, it also recommends that individual trainers make a complaint directly to HSE.